Symantec clients not updating definitions

Symantec Endpoint Protection version 12.1 can be downloaded at no cost through the Software Download Service at My Pitt.If you are not certain what version of Symantec Endpoint Protection you are using, launch Symantec and click the “Help” or “Help and Support” button in the upper right-hand corner of the window. If you recently received a pop-up message from Symantec indicating that your virus definition files are out of date, and you are unable to update them, this is another indication that you are using an unsupported version of Symantec Endpoint Protection.If you are using the managed Symantec Endpoint Protection client (indicated by a green dot on the Symantec shield in your system tray) and the version number is 11, please contact IT support in your department or Computing Services and Systems Development directly to obtain the latest version.

Students, faculty, and staff can download Malwarebytes at no cost through the Software Download Service at My Pitt.

Departments can submit a help request to obtain Malwarebytes for multiple machines.

Traditional signature and heuristic file scanning engines form the backbone of Symantec’s security solutions; these engines use dozens of techniques to scan files for both known as well as unknown threats.

UPDATE (1/8/2010) – This problem appears to be fixed.

Clients should now be receiving a correct date on their definition updates.

I received this message from ACNS and thought I should pass this around. I wanted to let you know that Symantec is aware of an issue where the SEP11 clients do not update the time stamp of the latest virus defs correctly, currently stuck at 12/31/09.The revision number of the virus definitions continues to change though and is currently at 114.They are working on a fix which should be released via Live Update so we shouldn’t have to do anything on our end. On January 5, 2015, Symantec Corporation ended support for version 11.0.x of its anti-virus software, Symantec Endpoint Protection.This means that virus definitions and security updates are no longer being downloaded and installed through the Live Update feature.If you are still using Symantec Endpoint Protection 11, it is important that you upgrade to the latest version of Symantec Endpoint Protection immediately to ensure you are protected against the latest security threats.

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