Vietnamese cyber chat with cam

I purchased two sunrooms (at the same time) in 2012 from Four Seasons Sunrooms in Springfield MO. It never occurred to me that the salesperson should have told us not to get an all glass sunroom because of the heat.While the product itself is nice enough, customer service beginning from the time of construction and continuing to now is the worst I have ever encountered. Well we tinted the windows which cost us a fortune. Shades would cost thousands of dollars so the room is hardly used in the summer. I wish I could tear the whole thing down but that would be a waste of ,000.

I purchased kitchen cabinets from Four Seasons in December 2015.

I was won over at my first meeting with our Four Seasons salesman. I was informed by the project manager that the cabinets I chose were no longer being manufactured.

He was charming, knowledgeable and had great ideas. Moreover, the turnaround time for delivery of the cabinets was double what I was originally told.

He sold me on the turnaround time and workmanship of his company and quality of their cabinets. But it was too late for me to walk away from the deal because my contractor was starting the following week.

When the cabinets were finally delivered, there were missing pieces and defective parts.

When project manager came to inspect, he told us that “there was nothing they could do” about the defective pieces, and he would order the missing ones.

When we raised hell, we were told that they would find a satisfactory resolution – we are still waiting to be satisfied.

When the missing pieces were finally delivered, they were still defective and one was not glazed.

We called again, and it took more than 2 days for the project manager to call back.

When he did, all he said was that he was going to see what he could do. As a contractor for over 40 years with all the right tools and skills I tore off the entire thing. Very disappointed with our custom built sunroom from Four Seasons Sunrooms out of Albuquerque, NM.

As of the date of this review (7 weeks from our last call), we have not yet heard back from the project manager. He was very helpful in designing my kitchen and he sincerely apologized for all of the problems. Well it was summer and it was quite hot in there but that's what I expect when I go into a greenhouse. As I investigated it further I found that the leaks had rotted out all the main beams that supported the structure. My wife and I did our research and found the good reviews of Four Seasons Sunrooms to be good so we went with them since we wanted a custom built sunroom. We had the sales rep/designer come out and give us information about our space.

Tags: , ,